Bookzee (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and related services (the “Service”).
1. Information we collect
Information you provide: name, phone number, email address, profile details, booking preferences, payment-related information (processed by payment partners where applicable), communications with support, and content you submit.
Information collected automatically: device type, operating system, app version, IP address, approximate location (if you allow), log data, cookies and similar technologies as described in our Cookie Policy.
Information from Partners: when you book with a Partner, they may receive information needed to fulfil your appointment (e.g., name, service, time).
2. How we use information
- To provide, maintain, and improve the Service
- To process bookings, payments, and communications
- To send transactional messages, security alerts, and (where permitted) marketing
- To personalize your experience and show relevant salons or offers
- To detect fraud, abuse, and technical issues
- To comply with legal obligations and enforce our Terms & Conditions
3. Legal bases (where applicable)
Depending on your region, we may rely on consent, contract performance, legitimate interests (such as improving security and analytics), or legal obligation to process your data.
4. Sharing of information
We may share information with: Partners to fulfil bookings; payment and cloud service providers; analytics partners in aggregated or de-identified form where possible; and authorities when required by law or to protect rights and safety. We do not sell your personal information in the conventional sense; any “sale” or sharing as defined by local privacy laws will be disclosed and, where required, we will offer opt-out mechanisms.
5. Data retention
We retain information for as long as your account is active and as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Retention periods may vary by data category.
6. Security
We implement technical and organizational measures designed to protect your information. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
7. Your rights
Depending on applicable law, you may have the right to access, correct, delete, or export your personal data; restrict or object to certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority. Contact us to exercise these rights.
8. Children
The Service is not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, please contact us and we will take appropriate steps.
9. International transfers
If you access the Service from outside India, your information may be processed in India or other countries where we or our providers operate. We will ensure appropriate safeguards where required by law.
10. Changes to this policy
We may update this Privacy Policy periodically. The “Last updated” date in the hero section will change, and we may provide additional notice for material changes as required by law.
11. Contact
For privacy-related requests or questions, please use the contact details provided in the Bookzee app or on our official website.